Delivered over 3 separate days, the aim of the programme was to facilitate and encourage an improved focus on Problem Solving Circles as a robust mechanism that supports continuous improvement and enhanced competitiveness at firms, while encouraging a focus on improved processes, quality awareness and communication. By the end of the last session, the participants were equipped to facilitate Problem Solving Circles in their firms.

At least 2 delegates were required per firm and they attended each of the 3 days, after which they received an attendance certificate. All attendees were required to complete a shopfloor application homework exercise for presentation on day 3.